Introduction
When moving into a new home in Singapore, one of the essential utilities to arrange is electricity supply. The process is regulated to ensure safety and reliability, with SP Group acting as the key electricity provider and distributor across the country. This guide provides a comprehensive, step-by-step overview on how to connect electricity to your new property, including necessary preparations and contacts.
Understanding the Electricity Supply Framework in Singapore
Singapore’s electricity market operates under the supervision of the Energy Market Authority (EMA). The power grid and infrastructure are managed by SP Group, which handles meter installation, connection, and billing. Consumers can choose their electricity retailer from the Open Electricity Market to get competitive rates, but the physical connection still requires coordination with SP Group.
Step 1: Check Your Property’s Electricity Supply Status
Before applying for electricity connection, confirm whether the property:
- Is a newly completed development or an existing unit
- Has an existing meter installed
- Has active electricity supply or if it has been disconnected
You can check this by contacting SP Group’s customer service or your property developer (for new developments).
Step 2: Apply for Electricity Supply
For a new home without an existing electricity account, you must apply for a new connection with SP Group. As of 2024, the application can be made via:
- Online portal: SP Group’s official website enables residents to submit electricity service applications digitally.
- Customer service centers: Physical locations where assistance is available for application submission.
- Developer assistance: Some developers coordinate with SP Group to manage initial electricity connections for new estates.
Applicants must provide:
- Identification documents (NRIC or passport)
- Proof of property ownership or tenancy agreement
- Property address and unit details
- Completion of relevant application forms
Step 3: Installation and Metering
Once the application is approved, SP Group will schedule the installation or activation of electricity meters. The process involves:
- Site inspection by SP technicians
- Installation of the electricity meter
- Verification of electrical wiring and infrastructure safety
- Activation and testing of supply
For most HDB flats, meters are pre-installed during construction, simplifying this step.
Step 4: Choose an Electricity Retailer
Singapore operates an Open Electricity Market allowing consumers to select from various licensed electricity retailers beyond SP Group’s bundled tariff. This may provide cost savings or service benefits. To choose a retailer:
- Visit the Open Electricity Market website to compare plans and tariffs
- Contact your preferred retailer to initiate the switch
- Ensure that your SP Group meter information is available for the retailer
Switching retailers does not affect the physical supply or reliability managed by SP Group.
Step 5: Understand Billing and Payment
Upon connection, electricity bills are issued monthly by your selected retailer, with the meter readings provided by SP Group. It is important to keep track of your consumption and ensure timely payment to avoid service interruptions.
Some common payment methods include:
- GIRO deductions
- Online banking or credit card payment
- ATMs and payment kiosks
Additional Tips and Considerations
- For HDB flat residents: Electricity application and account management are integrated with your housing services. Refer to HDB’s official website for specific guidance.
- Safety compliance: Electrical installations must comply with Singapore’s safety standards, supervised by SP Group engineers.
- Early application: Submit your electricity supply application at least two weeks before your planned move-in date to avoid delays.
Useful Contacts and Resources
- SP Group Customer Service: 1800-778-8383
- Energy Market Authority: https://www.ema.gov.sg
- Open Electricity Market: https://www.openelectricitymarket.sg
- Housing & Development Board: https://www.hdb.gov.sg
Conclusion
Connecting electricity to a new home in Singapore is a regulated process involving coordination with SP Group and possibly electricity retailers under the Open Electricity Market framework. Understanding these steps and fulfilling the requirements in advance will facilitate a seamless power connection, ensuring a comfortable and safe living environment.
Disclaimer: This site is an informational blog and is not affiliated with the Government of Singapore.
Disclaimer: This website is an independent informational blog and is NOT affiliated, associated, authorized, endorsed by, or in any way officially connected with the Government of Singapore, SP Group, HDB, CPF Board, or any of their subsidiaries or affiliates. All content is for educational purposes only. Please verify all information with official government sources at gov.sg.