Introduction

Setting up electricity in a new home in Singapore is a straightforward process but requires understanding the key steps involved, the role of the Singapore Power Group (SP Group), and options available through local electricity retailers. As of 2024, homeowners and tenants must follow specific procedures to activate electricity supply safely and legally. This guide provides a detailed overview of how to connect electricity to a new residential property, ensuring compliance with Singapore’s energy market standards.

Understanding the Electricity Market Structure in Singapore

Since the liberalization of Singapore’s electricity market, consumers have the freedom to choose their electricity retailers. However, the electrical infrastructure—including wiring and meters—is managed and maintained by SP Group, the national electricity provider.

• SP Group: The licensed electricity distribution system operator responsible for maintaining the electrical network and meter installation.
• Electricity retailers: Companies licensed to sell electricity to consumers, offering various pricing plans and packages.

These arrangements allow homeowners to engage with a retailer of choice to purchase electricity, while SP Group handles the technical connection and meter installation.

Step 1: Verify Your Eligibility and Property Details

Before applying to connect electricity, confirm your property is ready and eligible for connection:

• The property must be a completed build with proper electrical wiring and panels installed by qualified electricians, compliant with Energy Market Authority (EMA) regulations.
• For Housing & Development Board (HDB) flats, ensure necessary approvals are obtained for any renovations involving electrical fittings (HDB Renovation Guidelines).
• Confirm your property address and identification details are correct for your application.

Step 2: Choose an Electricity Retailer

Singapore’s market offers various retailers besides SP Group’s default tariff. You can compare retailers based on price plans and services:

• Visit the Energy Market Authority’s list of licensed retailers to make an informed decision.
• Choose from packages including fixed-price plans, renewable energy options, or flexible tariffs depending on your needs.
• Retailers typically allow sign-up online or via customer service.

For default supply customers, SP Group will provide electricity at regulated tariffs if no retailer is selected.

Step 3: Submit an Application for Electricity Connection

To initiate new electricity supply, submit your connection application either directly through SP Group or via your chosen retailer if they provide an onboarding service.

• SP Group application: Use the Customer Service portal to request new electricity service installation. Required information includes:
• Property address and details
• Applicant’s identification particulars
• Contact information
• Electricity retailer details (if selected)
• Retailer application: If applying through your chosen retailer, they will coordinate with SP Group on your behalf. Check if they waive or bundle connection fees.

The application process varies by retailer; however, SP Group processes applications to install or activate meters after compliance checks.

Step 4: Pay Applicable Fees and Submit Supporting Documents

Once your application is reviewed, you may be required to pay the following:

• Non-contestable charges: Fees related to installation and maintenance of infrastructure, paid to SP Group.
• Contestable charges: Fees for electricity supply, charged by your chosen retailer.

You will also need to provide:

• Proof of identity (NRIC or passport)
• Proof of ownership or tenancy agreement
• Previous electricity account closure or transfer details, if applicable

Ensure payments are made promptly to avoid delays in connection.

Step 5: Installation and Meter Activation

SP Group will arrange for the installation or activation of your supply meter once fees and documentation are verified.

• Meter installation can take several working days, dependent on the complexity and property location.
• SP Group staff will contact you to schedule site access where applicable.
• Confirm that your electrician has completed all electrical works per regulations to facilitate safe connection.

After meter installation, your chosen electricity retailer will commence billing and supply management.

Step 6: Confirm Service Activation and Begin Usage

Once the meter is activated and linked to your retailer, electricity supply will commence.

• Check the meter readings to ensure accurate initial reading for billing.
• Keep records of contracts and receipts from your retailer for future reference.
• Contact your retailer or SP Group immediately if any issues arise with the connection or billing.

Additional Tips and Important Notes

• For HDB flats, transfers of electricity accounts typically require coordination with HDB policies (HDB electricity guidelines).
• Electricity supply in Singapore is reliable; unusual outages should be reported promptly to SP Group’s hotline at 1800-778-7788.
• To reduce energy costs, consider engaging retailers offering green energy plans or energy-saving promotions.

Conclusion

Connecting electricity to a new home in Singapore requires coordination with SP Group and your chosen electricity retailer. By understanding eligibility requirements, selecting the right retailer, and submitting the necessary applications and fees, residents can ensure timely activation of electricity services. Always refer to official sources and the latest guidelines to guarantee compliance and a smooth connection process.

For authoritative information, consult the Energy Market Authority and SP Group websites. For HDB-specific procedures, verify details at the Housing & Development Board.

Disclaimer: This site is an informational blog and is not affiliated with the Government of Singapore.

Disclaimer: This website is an independent informational blog and is NOT affiliated, associated, authorized, endorsed by, or in any way officially connected with the Government of Singapore, SP Group, HDB, CPF Board, or any of their subsidiaries or affiliates. All content is for educational purposes only. Please verify all information with official government sources at gov.sg.